RMA Form
Return Merchandise Authorization · NEWCOM
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Defective products 0
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  1. Original Service receipt is mandatory for all collection.
  2. Please write exact defect description of the product, just writing "NOT WORKING" will not be accepted.
  3. Physically damaged items are not accepted and will be rejected upon verification.
  4. Stickers, glue, ink, writing on items, serial number or removed part number, burned, etc. will be considered physical damage and will not be approved.
  5. Once the warranty seal is broken, the warranty will be void.
  6. RMA approval is valid for 7 to 10 Days.
  7. We shall not be responsible for the RMA device not collected within 90 days from the due date.
  8. Customer has to bring complete accessories along with RMA product (box, cable, adaptor, etc.)
  9. Despite the warranty info specified above the job warranty will be confirmed after a technical assessment of the device.
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    Where is the serial number?

    The serial number is usually printed on a label on the back of the product or on its box. Enter it exactly as printed.